© 2019 Phronesis Technologies Ltd   |   contact@phronesis.net   |   Tel: +44 7539 272271

Phronesis Technologies Ltd are registered in the United Kingdom number 10726796

Products

 

discover

The mobile phone number is an increasingly invaluable tool for companies

 across all industries in getting to know, engaging and building trust-based interactions with their customers and consumers.  It is the central component of a diverse range of use cases, where knowing the genuine mobile identity of a customer is critical to underpinning everyday customer activities and communications. 

 

From registering for a new service, logging into web and mobile app accounts, to receiving one-time passwords/pins/calls, to making changes to registered account information, the mobile phone number is pivotable. If the mobile phone number is incorrect or invalid, customers may miss important messages and security alerts.  If the phone number is fraudulent and/or comprised in any way, businesses may be subject to person-in-the-middle attacks and account takeovers.  Resulting in data breaches, reputation damage, lost trust and potential compensation.

Phronesis’ Number Discovery service is the first line of defence to ensuring mobile phone numbers are true and valid.  Provides companies with peace-of-mind, frictionless sign-up journeys, effective customer communication and reducing unnecessary cost.

Customer Onboarding

First time customer registration. Change of number and/or device. Change of address and other contact info. Customer engagement pre-call qualification.

Business

First time customer registration. Change of customer information.

assure

By incorporating Number Assurance™ into customer journey workflows, businesses can heighten their account take-over protection and limit the likelihood of fraudulent interactions with assumed customers.

 

Phronesis’ API and popular platform plug-in / toolkit environments, simplify the process of integration for key partners. Businesses can tune the level of assurance within the service call to fit the specific event nature or transactional risk profile by including a number of additional parameters from Phronesis’ regularly expanding suite of Network Biometric™ insights. Network Biometrics™ available to secure mobile identity include: SIM and device swap detection, call forward intrusion monitoring, Contextual Location™ (in-country, crossborder and roaming scenarios supported), ID Connect name and address matching.

 

Based on a shared and evidenced GDPR compliant consent matrix, in which no personal information is passed in the open, businesses can fully inform customers how their personal data will be used in the application of Number Assurance™.

Customer Onboarding

First time customer registration. Change of number and/or device. Change of address and other contact info. Customer engagement pre-call qualification.

Business

First time customer registration. Change of customer information.

communicate

Smart Communications works seamlessly with existing messaging delivery
methods to enable efficient deployment and maintain customer confidence. By protecting the underlying mobile identity of your customer, Smart Communications reduces the likelihood of the fraudulent interception of customer communications that might otherwise result in forged authorisations, faked approvals and the loss of personal data.

In recognition of the key role some existing system integrators and service providers hold for businesses, Phronesis partners can choose to utilise the Smart Communications API to pre-validate Network Biometrics™ insights and route communications over their existing delivery channels. Alternatively, by incorporating Phronesis’ popular platform plug-in and toolkits, partners may entrust Phronesis to complete the end-to-end delivery of the communications.

Based on a shared and evidenced GDPR compliant consent matrix, in which no personal information is passed in the open, businesses can fully inform customers how their personal data will be used in the application of Smart Communications.

Customer Interaction

Secure 2nd factor customer interaction and one-time password delivery via SMS.

Secure voice communications

and OTT messaging applications

Protect

Contextual Location™ validates whether the customers’ device is within a
defined area of an expected locale reducing the likelihood of fraudulent transactions and enabling customer interactions to become smarter and effortless.

 

Contextual Location™ works seamlessly without interrupting your customers or requiring dedicated apps to be downloaded, or specific mobile devices to be used. Contextual Location™ reduces the likelihood of fraudulent transactions with stolen customer assets (e.g. credit card), enabling customer interactions to become smarter and effortless. Phronesis’ Network Biometrics™ insights ensure your customer’s mobile identity maintains its integrity within in-country, cross-border and roaming service engagements.

Based on a shared and evidenced GDPR compliant consent matrix, in which no personal information is passed in the open and any location data is obfuscated to the necessary level, businesses can fully inform customers how their personal data will be used in the application of Contextual Location™.

Logistics 

Underpinning home delivery services that fit around your customers.

Insurance 

Location aware insurance. Cover than intelligently follows the applicant.

Business 

Increasing the level of trust within physical and online transactions.